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The BBC Trust has now closed and these pages are no longer being updated. More information on the BBC’s new governance arrangements, as well as the process for making complaints to the BBC.

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Service review of BBC Online and Red Button - supporting evidence

  • Summary
  • Audience research
  • Public consultation summary
  • Responses from organisations
  • Audience Council submissions
  • Equality Analysis
Date: 20.05.2013     Last updated: 23.09.2014 at 09.50
Category: BBC Red Button; BBC Online; Online; Service reviews

Summary

The BBC Trust carries out regular in-depth reviews of each of the BBC's services, as part of its Charter responsibilities. We have looked at every BBC service over the last five years and have now begun our second round of reviews. The first of these covers BBC Online and Red Button. 

As part of the review we carried out a public consultation at the end of 2012, and received around 1,800 responses from licence fee payers. In addition, we received responses from industry and stakeholder organisations and the Trust's Audience Councils. We also commissioned bespoke quantitative and qualitative audience research to inform our conclusions. This evidence, alongside performance monitoring and financial analysis, has given us a clear picture of these services.

The supporting evidence can be found below.

Audience research

Audience research, PDF (2.6MB)

Public consultation summary

Public consultation, PDF (1.1MB)

Responses from organisations

Action on Hearing Loss, NDSC, Sense, (PDF 159KB)
Children’s Media Foundation, PDF (408KB)
IBT, PDF (609KB)
PACT, PDF (460KB)
RadioCentre, PDF (500KB)
RNIB, PDF (54KB)
Sky, PDF (190KB)
UTV Media, PDF (372KB)
Voice of the Listener and Viewer, PDF (345KB)

Audience Council submissions

Audience Council England, PDF (231KB)
Audience Council Northern Ireland, PDF (154KB)
Audience Council Scotland, PDF (163KB)
Audience Council Wales, PDF (142KB)

Equality Analysis

Equality Analysis, PDF (150KB)

Search the site

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Full report

BBC Online and Red Button, PDF (2MB)

Related links

  • Press release of 20 May 2013


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