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The BBC Trust has now closed and these pages are no longer being updated. More information on the BBC’s new governance arrangements, as well as the process for making complaints to the BBC.

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Review of bbc.co.uk - evidence gathered in the service review

  • Public consultation
  • Management submission
  • Research
  • Terms of reference
  • Update on external search
Date: 29.05.2008     Last updated: 23.09.2014 at 09.53
Category: Online

The Trust has now completed its service review of bbc.co.uk.

Supporting evidence to the Trust's Final Report and the BBC Executive's submission to the review can be accessed below.

In line with our duties on transparency and openness, we have made the minimum necessary redactions of confidential and commercially sensitive material in the documents we have released.

Public consultation

Public consultation responses summary, PDF (101KB)
Public consultation responses summary, PDF (101KB)
Audience Councils' responses, Public consultation, PDF (203KB)
Institutional stakeholders' responses, Public consultation, PDF (5.64MB)

Management submission

Main submission, PDF (813KB)
Genre annexes, PDF (445KB)
Human Capital distinctiveness report, PDF (1.1MB)

Research

UK internet market research, Changing Media, PDF (856KB)
Audience research, Sparkler, PDF (1.06MB)

Terms of reference

bbc.co.uk service review terms of reference, PDF (47KB)

Update on external search

One of the areas the review considered was what role the BBC should have in providing external websearch. We asked BBC management to take a decision on the future of the search function following the review. (See action 2 on page 16 of the report and pages 53-54 for more detail on the Trust's view on this matter). We stated that we would report publicly on any decision taken.

In December 2008, BBC management informed the Trust that after consideration it intended to remove the external search engine on BBC Online. The Trust noted that this was in line with its own assessment and that the external websearch would cease on January 29 2009

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