BBC Trust

The Trust carried out a review of the BBC’s complaints framework following the Chairman Lord Patten’s review of BBC governance in 2011. The review’s conclusions were published in May 2012, with the changes to the complaints framework implemented in June 2012.

At the time of publication of the review conclusions, the BBC Executive agreed to carry out another review six months after the changes to the complaints framework had been implemented, which the Trust would publish alongside its own conclusions. This can be found below.